Any parcel shipped back without our approval or using a label other than the one provided by Olmsted will remain under the sender’s responsibility. All taxes, duties, or additional charges incurred as a result of using an unauthorized label will be deducted from the refund. We encourage all clients to follow our return process to ensure a smooth and secure experience.

All orders are crafted on a made-to-order basis. Standard pieces may be returned or exchanged within the applicable window, provided they are unworn, in original condition, and accompanied by all tags.

Custom orders — including any fit adjustments, specific color requests, or customized outer-shell selections — are final sale and not eligible for refund or exchange.

We remain available to support you at every step and ensure a seamless experience.

商品に関するご質問やご不明点がございましたら、お気軽にお問い合わせくださいませ。